Privacy Policy
This Privacy Policy describes how USProz ("we", "us", "our") collects, uses, and shares information about you when you use our website and referral services. We are committed to protecting your privacy and handling your information responsibly.
Information We Collect
We may collect the following types of information when you use our website:
- Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of each visit.
- Information You Provide: If you call us or contact us through our website, you may voluntarily provide information such as your name, phone number, email address, and details about your plumbing needs. This information is used to connect you with a suitable provider in your area.
- Cookies and Similar Technologies: We may use cookies, web beacons, and similar tracking technologies to improve your experience on our site, analyze usage patterns, and deliver relevant content. You can control cookie settings through your browser preferences.
How We Use Your Information
We use the information we collect for the following purposes:
- To connect you with independent plumbing service providers in your area
- To improve and optimize our website and referral services
- To analyze usage trends and understand how visitors interact with our site
- To comply with legal obligations and enforce our Terms of Service
- To prevent fraud, abuse, and unauthorized use of our services
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
- With Service Providers: When you request a referral, we may share your phone number and service needs with independent plumbing providers in our network so they can contact you.
- With Service Partners: We may share information with trusted third-party service providers who help us operate our website and business, subject to contractual obligations to protect your information.
- As Required by Law: We may disclose information if required to do so by law, regulation, or legal process, or to protect our rights, property, or safety.
Cookies & Analytics
This website may use cookies and third-party analytics tools, including Google Analytics, to understand site usage and improve the experience for visitors. Cookies are small text files stored on your device by your web browser. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our site.
Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used before coming to our site. We use this information to improve our site and services. Google Analytics collects only the IP address assigned to you on the date you visit, not your name or other identifying information. You can learn more about Google Analytics privacy practices at Google's Privacy Policy page.
Third-Party Providers
We are a referral directory. When you call a phone number listed on this site or submit a contact request, you are contacting an independent plumbing service provider directly. Their own privacy practices and policies will apply to that interaction, and we encourage you to review their privacy policies before providing any personal information. We are not responsible for the privacy practices of independent providers in our network.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When we no longer have a legitimate business need to retain your information, we will delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. You may also have the right to opt out of certain data processing activities. To exercise these rights, please contact us using the information below. We will respond to your request in accordance with applicable law.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically for any changes.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via the Contact page or call us directly during business hours.